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Need help with ReplyTrove? We're here for you. Browse the topics below or reach out directly.
Go to Settings → Connected Channels → Connect. You'll be redirected to Facebook to authorise the connection via your Facebook Page — this links both your Instagram and Facebook Messenger in one step. Make sure your Instagram account is set to a Professional (Business or Creator) account and is connected to a Facebook Page.
Create orders from the Orders tab or directly from a conversation in the Inbox. Tap the "+" button, fill in the customer, items, and delivery details, then save. From the order detail screen you can send a professional invoice directly to your customer via Instagram or Facebook Messenger.
In the Inbox, use the filter bar to sort conversations by intent — Interested, Awaiting Payment, Complaints, and more. ReplyTrove suggests replies based on the conversation context; tap a suggestion to insert it, then edit before sending.
Add tasks from the Home screen quick actions or the Account → Tasks page. Each task can have a title, description, and due date. Tap a task to mark it complete or edit its details.
To delete your account and all associated data, go to Settings → Account → Delete Account, or email us at privacy@replytrove.app. See our Data Deletion page for full details.
Found something broken? Email support@replytrove.app with a description of the issue, your device type, and what you were doing when it happened. Screenshots are always helpful.